The need to enhance customer service has been approved as
one of OCCHA’s four strategic directions (see Strategic
Plan). The Marketing Committee of the OCCHA Board of Directors has
approved an implementation plan for customer service initiatives that
includes, but is not limited to:
The development of starter kits for public health
units preparing for an accreditation survey;
The identification of common issues related the
accreditation standards, and
The identification of best/good practices in public
health units related the OCCHA standards.
As work on these initiatives is completed, information
will be posted to this section of the OCCHA web site. For more information
regarding customer service activities, please contact OCCHA at firstname.lastname@example.org.